Privacy Policy

At Spirit Casino, we are committed to protecting the privacy and security of our players’ personal information. This document outlines how we collect, use, disclose, and safeguard your data when you engage with our platform. Understanding our approach to data protection is vital for all members of the Spirit AU. We encourage you to read this policy carefully to understand your rights and our obligations regarding your personal information.

Information We Collect

To provide a secure and personalised gaming experience, we collect certain information from our players. This data can be categorised as follows:

Personal Identification Information: This includes your name, date of birth, email address, and residential address, which are necessary to verify your identity and age.
Contact Details: We collect your phone number and email to communicate important account information and offers.
Financial Information: To process deposits and withdrawals, we require details such as credit card numbers or e-wallet account information.
Technical Data: We automatically collect information like your IP address, browser type, and device details to optimise our platform’s performance and ensure security.

How We Use Your Information

The information we collect is used strictly to enhance and secure your experience at Spirit Casino. Key purposes include:

Account Management: To set up and manage your player account, process transactions, and provide customer support.
Verification and Compliance: To verify your identity and ensure compliance with legal and regulatory requirements, including age verification and anti-fraud measures.
Service Improvement: To analyse usage trends and improve the functionality, content, and design of our services.
Communication: To send you service-related announcements, promotional offers, and information about our games, which you can opt out of at any time.

Data Security

Protecting your data is a top priority. We employ advanced technical and administrative security measures to safeguard your personal information against loss, theft, and unauthorised access. These measures include SSL/TLS encryption for all data transmissions, secure servers, and strict internal access controls. Our team is trained in data protection protocols to ensure your information is handled with the utmost care.

Spirit Casino does not sell or rent your personal data to third parties. We may share your information only with trusted partners who provide essential services on our behalf, such as payment processors and identity verification services. These partners are contractually obligated to protect your data and use it only for the purposes for which it was shared. We may also disclose information if required by law or to protect our legal rights. Our commitment to player welfare is also detailed in the Spirit Casino responsible gambling policy.

Your Rights and Choices

As an Australian player, you have rights over your personal data. You have the right to access the information we hold about you, request corrections to any inaccuracies, and ask for your data to be deleted under certain conditions. To exercise these rights, please contact our customer support team. You also have the choice to manage your communication preferences and opt out of marketing messages through your account settings.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the new policy.